90% of callers surveyed reported having a better understanding of their needs because they made the call.
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On average our highly trained volunteers and/or staff respond to 215 calls a day.
Last year we experienced a 34% increase in chats on our general crisis lines. In 2016, our professional counsellors facilitated 2,707 face-to-face sessions, an 18% increase from 2015.
At the end of their last counselling session 98% of our clients said they were able to cope better with their issues.
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